SHIPPING
Deliveries are made Monday to Friday from 8 a.m. – 5 p.m.
In general, your order will be delivered within five to seven working days, after dispatch. Items needing resizing or make ups will take twelve to fourteen working days.
On delivery, you will receive a delivery note showing the date and time for you to sign acceptance. You will receive a detailed tax invoice showing the product price details, the delivery fees (if applicable), Value-Added Tax (VAT) and the amount debited from your payment card or EFT payment.
You or your authorized representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf.
The driver will contact you on the day of delivery to let you know that delivery will be made on that day. This will be noted down on the waybill. Should there be no one attend the time of delivery, the driver will keep the products and will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required for a second attempt. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
We have outsourced all delivery and collection arrangements to a third-party service provider. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
All orders will be delivered with your invoice and for all jewellery items over R5000, a G.K. Pather Jewellers valuation certificate will be issued. Every item over R5000 with diamonds will be tested at G.K. Pather Jewellers with a certified diamond tester before being issued with an G.K. Pather valuation certificate and delivered.
RETURNS POLICY
If you wish to return any item purchased online for one of the following reasons, you may return it to G.K. Pather Jewellers within 7 days of receipt with the original invoice, in its original packaging, in its original received condition i.e. in a saleable condition and with no wear or tear (referring to point no.3):
Item is defective or faulty* i.e. it is not functioning correctly or is visibly defective.
Item is visibly damaged during transit.
The incorrect item has been received by you.
The item does not fit.
*There is no guarantee on the small stones (i.e. cubic zirconias, diamonds, colour gemstones etc.) on any item of jewellery, and shall not be counted as defective if it becomes loose and falls out from normal wear and tear. Proper care should be taken when wearing the items as they are seen as delicate and should be treated as such.
Sterling Silver jewellery needs to be maintained/cleaned often to prevent acid build up on the item from our skin, and resulting discolouration of the item.
In the above instances, an email must be sent to online@gkpatherjewellers.co.za by you as soon as you receive the item, stating the order number, problem with the item, and a picture must be attached in the email clearly indicating the defect or incorrect item.
A courier will be then sent to your delivery address (at no cost to you) to collect the item and return to us, or you may return the item to our store located at the Pavilion Shopping Centre in Durban. Once we received the item, and we have assessed and confirmed the item for its defect, you will have two options of return:
You can opt for a credit voucher code of the same value of purchase which will be sent to you, to purchase from the G.K. Pather Jewellers online store.
A direct EFT refund into your bank account – this is subject to receiving a confirmation of banking details from you in the form of a bank letter or cancelled cheque.
Refunds will take place within 7 working days of receiving the item from you. Note, due to G.K. Pather Jeweller’s online store having its own bank account, refunds can only be done at head office and not at store level.
Please note if you ordered more than one item in an order and only returned part of the original order, only what is returned will be exchanged or refunded, and not the whole order.
If the product has been received by you and is not faulty in any way, you will not be able to return it for a refund. You may exchange the item by means of a voucher code that will be sent to you to redeem from the online store. Please ensure that you do not purchase a product if you are not willing to accept the purchase in full.
The price paid by the customer for the item purchased is the price on which the refund is based. Delivery fees will not be included in the refund.
Please note if you ordered more than one item in an order and only returned part of the original order, only what is returned will be exchanged or refunded, and not the whole order.
For hygiene reasons, earrings for pierced ears may not be returned or exchanged unless faulty.
All returns with items containing diamonds over R5000 at valuation price will be subject to a certified diamond test. Any goods failing the diamond test will not be refunded, the purchaser immediately notified, and the goods returned to the purchaser.
EFT Refunds
G.K. Pather Jewellers requires confirmation of account holders banking details before the refund can be processed i.e. in the form of a cancelled cheque or a confirmation letter from the bank.
Returns procedure after 6 months
G.K. Pather Jewellers will not conduct returns after 6 months if there is a material defect in the product. G.K. Pather Jewellers will not exchange/refund items with damage resulting from normal wear and tear.
Cancellation
If for any reason you would like to cancel an order this may be done by emailing online@gkpatherjewellers.co.za. You will only be able to cancel orders made within 24 hours of placing your order.
We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of the Online Shopping Terms.
Risk and Ownership
Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership of the products until payment is received in full.
PAYMENT OPTIONS
CARD PAYMENTS
At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the order.
Payment is collected when the order is placed and before the goods are shipped.
Note that to protect its own and the interests of customers, G.K. Pather Jewellers scrutinizes all transactions very carefully to prevent attempted fraud, and a transaction may be refused if G.K. Pather Jewellersis not satisfied with its legitimacy.
When you place your order, funds equal to the total value of your order will be deducted against the card you are paying with during the checkout process.
EFT PAYMENTS
For EFT payments, you will be required to deposit your money into:
Bank: Absa
Account Name: G.K. Pather Jewellers
Account No: 409 930 7027
Account Type: Cheque
Branch No: 632005
Branch Name: Absa Bank Durban North
Swift Code: ABSA ZA JJ
Reference: [Your Order Number]
Once your funds have been cleared, your order will be expedited. EFT payments not received in our bank account within three working days will be cancelled.
CLICK & COLLECT
Click & Collect is available at our G.K. Pather Jewellers store located in the Pavilion Shopping Centre, Durban.
Our Click & Collect service gives you more control over how you have your items delivered, with secure storage at our store until you’re ready to collect your parcel. There are no delivery charges for Click & Collect.
Here’s how it works:
At checkout, select Click & Collect as your delivery option.
Then pay for your order online (you will not be able to pay in-store).
When your item is ready, we will send you collection instructions by email using your order number as reference
Allow up to 3 business days for your order to be ready.
Go to the store and collect your item. You’ll need to bring both your order document (emailed to you on time of placing your order) and your ID book or Smart ID Card.
Someone else can collect your parcel on your behalf, as long as they have your order document and their ID book or Smart ID Card. You must notify us on email if someone else will be collecting your order, using your order number as reference to online@gkpatherjewellers.co.za.
You must collect your parcel within 7-10 days. If there are unforeseen circumstances, and you or a representative are unable to collect your order, G.K. Pather Jewellers will store your order for a maximum of 30 days.